People & Skills
Covers the knowledge and skills people need to use AI safely and well, from a baseline for everyone to specialist careers, and how the organisation plans for the effect of AI on its workforce. Capability should be built inside the organisation rather than rented, and changes to roles should be planned in the open with the people affected.
AI literacy for all staff
Everyone in the organisation has a baseline understanding of what AI is, what it can and cannot do, and how to use it safely under the organisation's policy.
Leadership capability
Leaders understand AI well enough to set direction for it, question proposals and risks, and make informed decisions about its use.
Specialist roles and careers
The organisation defines the specialist AI roles it needs, with career paths and a professional community that help people grow and stay.
Skills assessment
The organisation knows which AI skills it has and which it needs, by role and group, and uses this to plan learning, recruitment and workforce decisions.
Role-based learning
People can get learning matched to what their role needs to do with AI, beyond the baseline for all staff, and use it in their work.
Workforce planning for AI
The expected effect of AI on roles, numbers and skills is planned for openly, with affected staff and their representatives informed and involved, and decisions made fairly.
Bringing in and keeping expertise
The organisation recruits and keeps the AI expertise it needs and uses external experts in a way that transfers knowledge, so that capability stays when contracts end.
Support for staff using AI
People using AI day to day can get practical help, current guidance and answers to their questions quickly from a known place.